Logistics, Lead Times & Quality Protocol.

Lead times vary by product category based on hand-embroidery complexity: dupattas typically take 2–4 days, kurtis 3–5 days, sarees and suit sets 4–7 days, and lehengas or sharara sets 5–8 days. Custom, bespoke sampling, and private label orders are quoted individually during order confirmation. Please refer to our category MOQ guidelines for customized volume lead times.

Pan-India orders are dispatched via trusted courier networks once batch production, quality audit, and steam-finishing are completed. Exact delivery timelines depend on the destination city and courier service selected, and tracking numbers with carrier details are shared immediately at the time of dispatch.

Export orders are shipped via priority air freight. Typical transit windows are 4–7 days for UAE and Gulf destinations, 7–14 days for USA, Canada, UK, and Europe, and 10–16 days for Australia and New Zealand. These timelines are indicative estimates and may vary slightly based on destination airport customs clearance and freight carrier flight schedules.

For all international commercial consignments, we prepare a formal Commercial Invoice and itemized Packing List to ensure streamlined customs clearance through ports of entry. Importers and overseas buyers are solely responsible for any destination import duties, VAT, local sales taxes, or statutory border inspection charges applicable in their jurisdiction.

All consignments are packed using export-grade folding techniques, individual moisture-proof protective polybags, and heavy corrugated master cartons designed to safeguard fine needlework, delicate fabrics, and metallic embellishments against transit abrasion or humidity across domestic and global air routes.

As authentic Lucknowi Chikankari is hand-embroidered, minor variations in stitch placement or embroidery density between pieces are natural characteristics of the craft and are not classified as manufacturing defects. If you receive an order with a genuine manufacturing flaw — such as incorrect sizing against agreed specs, ground fabric tears, or missing embroidery sections — please notify our desk within 48 hours of recorded delivery along with unboxing photos/videos for immediate review and resolution.

Given the wholesale, custom, and made-to-order nature of our manufacturing operations, returns and exchanges are evaluated on a case-by-case basis strictly for verified structural defects. Bespoke custom dye batches, customized measurements, and private label branded runs are non-returnable once cutting and embroidery commence, except in confirmed cases of manufacturer fault.

For ongoing shipment tracking inquiries, export airway bill updates, or to report a quality discrepancy, reach our trade coordination desk directly at sale@awadhkarigiri.com or telephone/WhatsApp us at +91 91510 88173.